Our History

Express International started it’s fully Guyanese staffed operation in 2013 to provide 24/7 driver support and process driver applications for its parent company. This has proven to be a successful initiative which has increased operational capacity and created room for bigger business opportunities. This expertise has since been extended to other companies and industries who have been reaping the benefits of partnering with us.

Empowered through past experience in the industry, and armed with a comprehensive vision for the future, we have added Customer Service Experts and upgraded technology to further support the business. The company can now call upon senior leadership business experience of over 50 years to add value to your company from the ranks of Express’ management.

Our Process

Our platform-agnostic and solution-focused experts use our business agility to design optimal workflows and implement the right tools and protocols to maximize the performance of both advanced technology and people.

 

This ensures absolute integrity and the ability to achieve results in a timely manner that meet the specific needs of your organization, whether that involves saving time, money, and resources or enhancing your output, compliance, or customer experience.

Our Vision

To be the number one solutions provider

Our Mission

To deliver quality experiences to all employees, clients and vendors through our commitment to be the best at what we do.

Our Values

  • People Oriented
  • Resilient
  • Diversity
  • Integrity

Technology and Resources

We understand how important results are to you. Therefore, we investigate all potential avenues of action to ensure your satisfaction. We use any and all available tools to find the most suitable solution for your immediate and long-term needs.

Our experts keep abreast of emerging technologies and trends, and they set up backup systems whenever necessary to guarantee service availability. We will ensure smooth operations and continuous improvement, so that you can concentrate on the big picture.

50k

Customers

15

Years Experience

70k

Projects Done

50k

Customers

15

Years Experience

70k

Projects Done

Meet our amazing team

Our Leadership

Ken Deocharran

Chief Executive Officer

Kamaria Crawford

Managing Director

Mackaise Duncan

Managing Director

Thacoor Ramcharitar

Chief Financial Officer

Anesicia McPherson

HR Manager

Adrian Grant

Chief Technology Officer

Shane Pearce

Operations Director

Kwanza Hollingsworth

Operations Director

Our Certifications

Certifications

COPC

COPC Certification is an extensive evaluation of a customer service operation’s performance against the requirements outlined in the COPC Customer Experience (CX) Standard. It represents the highest level of recognition in the industry for any customer experience operation.

SOC2

SOC2 is an auditing procedure that ensures your service providers securely manage your data to protect the interests of your organization and the privacy of its clients. For security-conscious businesses, SOC 2 compliance is a minimal requirement when considering a SaaS provider.