As part of its commitment to brand and talent development, another 11 employees, spanning from supervisors to directors of Express International Inc., completed the COPC Contact Center Management training.
The individual-level COPC Contact Center Management training improves customer experience operations based on the COPC Customer Experience (CX) Standard — the industry’s most highly recognized performance management system.
A graduation ceremony was held on Friday evening at Herdmanston Lodge and saw representatives from the Georgetown Chamber of Commerce and Industry (GCCI) and the American Chamber of Commerce & Industry Guyana (AMCHAM) in attendance.
The graduates are Sekou Belle, Sardass Dhanran, Nikisha Duke, Shaundell Manwell, Cadacie Morian, Kerwayne Perry, Phalmatie Singh, Donna Springer, Kenisha Welsh, Kwanza Hollingsworth, and Tremaine Baynes.
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